For our cover story , we feature Yago Casasnovas , Head of Payments , Fraud Prevention and Distribution , Air Europa .

Recently , the company partnered with PCI Pal and used its Agent Assist offering in the airline ’ s global contact centres .

The PCI Pal Agent Assist solution has enabled Air Europa to securely process credit card information using DTMFmasking technology , which means agents remain in contact with customers throughout the transaction , assisting customers if and when needed , while they input their card details anonymously using their telephone ’ s keypad . This speeds-up transaction timescale and increases payment success rates all while supporting the airline with regulatory compliance Casasnovas tells us more on page 48 . using words that fully resonate with investors . Further insight can be found on page 17 .

For our Editor ’ s Question , we continue from last month and ask two experts – from TCS and Epicor – how enterprises can best prepare for an oncoming recession . They share their thoughts on page 25 .

Cashing In also follows a similar theme , with Intergiro predicting the biggest FinTech trends for 2023 . Nick Root , CEO of Intergiro , tells us what we can expect for this year on page 29 .

Fraud is also a strong focal point this month , with our Feature , on page 32 , covering it in detail . Here , Donnelley Financial Solutions shares its top tips for improving and enhancing corporate cybersecurity and strategy to avoid the misuse of company data .

Another solution for data protection can be found on page 67 , where Dave

Horton , VP of Solutions Engineering at Odaseva , presents a four-step plan for rectifying the top common data management issue and demonstrates how this plan creates innovation .

We also have a range of ‘ intelligent ’ pages , which feature the latest in the cloud , security , mobile , software , blockchain and Artificial Intelligence .

I hope you enjoy this issue and if you would like to contribute to any future editions then please do not hesitate to contact me .

Catherine Darwen , Editor

Gauging The Market offers something a little bit different this month , showcasing the emotional response investors have to real estate words and phrases . According to Invesco ’ s research , while financial professionals understand the importance of communicating well with clients , many struggle to articulate

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