CLOUD SOLUTIONS

Large businesses carry out an average of five major software projects each year , costing – on average – more than £ 2,200,000 . This indicates that , with more than half of these projects failing to deliver the right outcomes , the average firm is losing upwards of £ 6,000,000 annually .

Although almost two-thirds of CIOs ( 65 %) are concerned that the state of the economy will affect their Digital Transformation plans , 62 % plan to deepen their investment in technology over the next 12 months . Cost increases are anticipated across cloud-based software ( 61 %), on-premises software ( 54 %) and software training for employees ( 54 %).

The survey of 250 Chief Information Officers ( CIOs ) and IT leaders at large UKbased companies reveals that software ROI is most frequently measured in terms of :

• Productivity improvements ( 76 %)

• New business generated ( 73 %)

• Streamlined processes ( 70 %)

• A reduced need for hiring ( 70 %)

• Higher customer satisfaction ( 69 %)

Delivering ROI under challenging circumstances will place significant additional pressure on CIOs , who already have an increasingly wide-ranging and complex remit . Respondents consider their most significant area of responsibility to be Digital Transformation ( 43 %), followed by digital adoption ( 37 %). Other key focus areas include business productivity ( 35 %), employee experience ( 33 %) and learning and skills development ( 29 %).

It is reassuring to see that digital adoption is a top priority , second only to Digital Transformation , as strong adoption is key to achieving cost-effective Digital Transformation and maximising software ROI . However , every CIO surveyed reported that their business is facing one or more digital adoption challenges , with the five most common being :

1 . A higher number of IT support tickets ( 33 %)

2 . Employees struggling to quickly adopt and use new software ( 33 %)

3 . Too much time and money spent on software training ( 28 %)

4 . An acceleration of software requirements due to hybrid working ( 28 %)

5 . A lack of investment in tools and processes to improve digital adoption ( 27 %)

Userlane ’ s new report highlights that CIOs lack a clear consensus on how best to measure digital adoption . Many CIOs track employee happiness ( 73 %), the number of IT support tickets raised ( 73 %), task completion rate ( 72 %), the number of application logins ( 70 %) and process quality improvements ( 70 %).

Yet there is no single , unified measurement framework for digital adoption , despite 37 % of CIOs admitting that their company is facing a significant digital skills gap . �

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