ADDRESSING THE NEEDS OF TODAY ’ S HYBRID WORKSPACE
CHEQUING OUT
Across the UK , Direct Line Group has approximately 10,000 employees serving its customers , whether they are in an office environment or one of the many vehicle accident repair centres . To meet social distancing measures , the company collaborated with Matrix Booking to link its desk booking systems with its access control systems . Steve Thorburn – Security Assurance Manager , Direct Line Insurance Group , tells us more .
Direct Line Insurance Group is one of the UK ’ s leading insurance companies and home to wellknown brands including Green Flag , Churchill and NIG . It was formed in 2012 by the divestment of The Royal Bank of Scotland Group ’ s ( RBS ) insurance division . Steve Thorburn is a Security Assurance Manager for Direct Line Group ( DLG ) Property . Working within the DLG
Property Team , Steve ’ s role is to work with the business to shape the future ways of working , ensure it supports its employees in delivering to the Group ’ s customers and maintain the safety and security of the property and its inhabitants .
Here Thorburn speaks to us about the company ’ s choice to appoint Matrix Booking to link its desk booking system and how this has allowed Direct Line Group to address the needs of today ’ s hybrid workplace . . .
The need : A desk booking system fit for purpose .
In 2017 , Direct Line Group started to review its options around room booking software . However , due to priorities elsewhere , this was deferred until it was brought back to the forefront when COVID-19 hit in 2020 . Given the limitations of its existing system to support COVID-19 restrictions and having now compiled a comprehensive operational requirement document , Direct Line Group went to the market to explore the various resource systems available .
Like many organisations , Direct Line Group was required to implement pandemic measures , such as Track and Trace and social distancing . However , the company wanted its system to have the ability to book desks and collaboration spaces . In addition , Direct Line Group also wanted to capture data so that they could understand how their offices were being used . This data would help shape its property strategy by providing insights into the needs of the building users and how they could support its working practices . Furthermore , Direct Line Group wanted something :
• Intuitive
• Flexible
• Mobile
• Easily available to their team
• Easy to use www . intelligentfin . tech
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