CHEQUING OUT made a booking will be able to gain access to the building . The system will also automatically check employees in , removing the need for a separate check-in process while also meeting a basic security principle of access based on need .
This was a new initiative for both organisations . Matrix Booking brought it alive by developing the API and linking it to the access control system and DLGs core systems . Following successful testing , this integration was released in December 2022 .
“ We met Matrix Booking at the IWFM Awards in 2019 and invited them to take part in the tendering process alongside six other suppliers ,” Thorburn commented .
“ We have now been working with Matrix Booking since September 2021 and I must say that Paul Scott ( CTO , Matrix Booking ) and the team have been great working with us on the integration and testing , ready for us to go live with the access control system integration .
“ This integration is unique and I am not aware of anything on the market that currently has this capability and functionality . We chose Matrix Booking over its competitors for several factors . While the cost was very competitive and demonstrated real value for money , the teams at Matrix Booking also made us feel
This integration is unique and I am not aware of anything on the market that currently has this capability and functionality .
secure in the knowledge that they will give us focus and excellent customer service . Their commitment to system development has been outstanding .”
Outcome : Real-time occupancy data to understand patterns and ways of working
As a result of this integration , Direct Line Group anticipates being able to better support their employees within the workspaces by using the Matrix Booking data to understand what and how resources are being used as well as the general pattern of activity within the portfolio of offices . Over time , Direct Line Group will use and report on the data to show how many bookings are being made and how many of these bookings are being fulfilled .
“ My advice to anyone looking to undertake a similar project is to be clear on your operational requirements , but do not let them become a restriction ,” Thornburn said .
“ You may have a view on how you want to achieve something , but there may be a better way so let the experts in the field lead these discussions . Start by creating user stories for each user type and map their needs to ensure the product meets both your departments ’ and the building users ’ needs . Understanding the subtle differences in web and app functionality is also key , ensuring that the system is readily available to all .
“ The Matrix Booking Technical team have been excellent . I am excited to see the new developments that Matrix Bookings have in their roadmap and looking forward to how these developments will further enhance the way that we work at Direct Line Group .” � www . intelligentfin . tech
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