FEATURE
communicate with us in a way that best suits them .
What benefits have you seen from this solution ?
The main benefit I ’ ve seen is the ability to instantly and easily produce reports that cover each of Cpl ’ s main sales pillars . This data enables us real-time visibility , which improves the company ’ s financial well-being .
Alongside that is developing the new customer self-service portal . This has not only made our lives easier but drastically improved customer engagement . No longer are we having to call customers to remind them to pay us or chase them based on old information . And we ’ ve managed to better support our staff and remove much of the manual work usually associated with managing AR . Instead , all of that is done automatically . This has not only reduced errors but reduced the risk of our employees feeling burnt out .
Reporting is also much faster . We don ’ t need to trawl manually for the information we need , and instead , our staff can instantly pull together reports based on the latest information .
What advice would you offer executives whose staff are suffering from burnout ?
Look at areas of your business where you have lots of processes requiring manual input . Ask yourself whether any of those could be automated instead . We ’ ve already seen how in AR ; automation has eased the burden felt by my staff . Instead of carrying out monotonous chores such as data entry , automation means they can focus on more engaging , enjoyable tasks , that make them feel more valued . So , my advice would be to take a step back and identify use cases for automation within your business that will make the lives of your employees easier .
What does the future hold for Cpl ?
The focus at Cpl is on expanding our footprint with our clients globally and leveraging the scale of our parent company OUTSOURCING Inc , who operates in 38 countries worldwide . OUTSOURCING Inc is a Tokyo-listed talent solutions company that employs over 130,000 employees globally . �
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