REGIONAL REVIEW
Mukuru has become the first remittance company in Africa to re-introduce Naira payouts directly into bank accounts in Nigeria .
the money – with the informal merchants charging different commissions , resulting in a lower available cash amount . I used to spend several hours travelling and trying to find a merchant . Now with Mukuru , the funds are transferred immediately into my account and available in Naira .”
" Mukuru has always been customer centric . We continuously aim to solve actual customer needs and pain points . The Naira payout is a prime example of how we empower our customers , making financial transactions easier and more accessible ," concludes Tizirai . " Our ultimate vision is to create a financially inclusive Africa where remittance is not a hurdle , but a catalyst for growth ."
With over 100 million transactions to date , Mukuru ’ s core was built on providing international money transfers and from this base , have developed a set of services to address the broader financial needs of Africa . Operating in over 50 countries , across over 300 remittance corridors , refining the user experience is vital for the provider ' s longevity and customer satisfaction .
Nestled within Mukuru ' s core values rests innovation and creativity . The fintech brand believes these values put them at the cutting edge of technology-driven financial products and services . Their desire to improve , enhance and create feeds into the advancements such as the implementation of the bank top-up .
Tendai Tizirai , Market Development Manager at Mukuru
Mukuru states : “ When simply improving something will not get us where we want to be , we create it . Just because ‘ it has not been done before ’ doesn ’ t mean it can ’ t be done at all . We love the feeling of pushing boundaries for the benefit of our customers .” �
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