Intelligent Fin.tech Issue 13 | Page 45

REGIONAL REVIEW

LIFE INTO DUSTRY

use facial recognition technology to identify drivers at risk of being in an accident based on their driving history or other factors .
Computer vision has already revolutionised the auto insurance industry by providing a faster and more efficient way for providers to process claims . With advancements in AI-driven algorithms , it promises even greater improvements in accuracy and cost savings as well as enhanced customer experience with personalised offers based on driver behaviour analysis .
AI ’ s vast potential for auto insurance
AI has huge potential and has been discussed at length – and the possibilities are certainly exciting . According to Bain , AI has the potential to revolutionise the insurance industry in Singapore and the rest of Asia – especially amid the high developmental potential of the region . Insurers can leverage the vast amounts of data available to derive a competitive advantage . By leveraging AI technology , Asian insurance providers can better understand their customers ’ needs , develop innovative products that meet those needs and improve operational efficiency .
One way AI can be harnessed is through apps and digital platforms that improve customer experience . For example , intelligent chatbots can provide roundthe-clock support services for customers without human assistance . Insurers are able to respond quickly to customer queries and provide seamless user experiences . They can also analyse customer behaviour to personalise offerings based on individual preferences – leading to higher conversion rates from www . intelligentfin . tech
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