DAVIES ’ JOU FROM TRAD TOOLS WITH
SPECIALIST INSIGHT
Sean Keane , Director of Business Consulting at Davies
Sean Keane , Director of Business Consulting at Davies , explains how using ‘ Clarity by Davies ’ to develop a ‘ digital twin ’ of operations has helped accelerate business transformation . This has not only been beneficial for Davies ’ clients but also for its own global business , saving time and money whilst also improving customer experience ( CX ).
Davies delivers consulting , professional services and technology solutions for highly regulated sectors . The firm works with insurers and clients in the financial services sector across the world specialising in customer experience , human capital , Digital Transformation and change management . Over the past five years Davies has grown organically and through a strategic M & A programme and now has over 7,500 employees operating across 10 countries .
The problem
Relying on traditional tools to document and communicate business analysis , insights and change was an issue that appeared multiple times when working with clients on transformation and change projects . It is also a challenge that large , rapidly growing businesses , such as Davies often face . The traditional tools and approaches are often highly manual , and time-consuming and end up perpetuating complexity rather than simplifying .
Keane said : “ Previously , we had been reliant on traditional tools like Excel , Visio and SharePoint to document what we had uncovered and learnt from every project we had undertaken . While there ’ s nothing wrong with using those tools , it meant the insights we captured would end up locked away in documents or people ’ s heads , inaccessible to be used to benefit other projects in the same business . It ’ s often something that we just accept because we either don ’ t realise the extent of the true problem or that a better approach is even possible . For most organisations – this is a huge , missed opportunity and cost – hidden in plain sight .
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