As knowledge-holders retire , a new generation of digital natives enters the FSI industry

Ninety-two percent of FSI decisionmakers surveyed believe they will need to provide more advanced digital experiences to meet younger employees ’ needs , and the same percentage say younger generation employees place increased strain on IT resources .

FSI leaders agree failing to meet digital expectations would be disruptive

Ninety-four percent of FSI ITDMs and BDMs surveyed cited at least one major obstacle or gap to delivering a seamless DEX . Respondents to the survey identified lack of sufficient observability tools ( 36 %), budget constraints ( 34 %), too much data ( 32 %), lack of appropriate SaaS or cloud services ( 29 %), and lack of IT talent / skills ( 28 %) as the top obstacles hindering their ability to deliver on the digital employee experience .

Empowering the digital experience in FSI with unified observability

Out of respondents , 84 % of ITDMs and BDMs in FSI surveyed acknowledge the increasing relevance of IT within the C-suite , while 78 % of ITDMs who participated said they currently have a seat at the C-suite table . Additionally , 94 % of those surveyed agreed that IT is more responsible for driving business innovation now than it was three years ago . �

FSI leaders surveyed believe 69 % of employees would consider leaving the company if an adequate DEX was not provided , and 68 % say failing to meet digital expectations would be disruptive , impacting reputation , productivity or organisational performance . In an industry where seconds and even milliseconds matter , ensuring a seamless digital experience for employees and clients is critical to a financial firm ’ s success . In fact , 98 % of leaders surveyed say delivering a seamless DEX is important ( 62 % critically important ) to remain competitive .

The challenges of delivering a digital experience

Today , delivering a great digital experience is getting harder , not easier .

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