INDUSTRY OUTLOOK
AI ( Gen AI ), revealing that only 12 % of respondents identify as regular users .
AI and privacy concerns
From shopping to streaming services and to healthcare , 48 % of survey respondents agree that AI can be useful in improving their lives . A majority of respondents ( 54 %) said they are willing to share their anonymised personal data to help improve AI products and decision-making .
Nevertheless , 62 % of surveyed consumers expressed concern about how
A majority of respondents ( 54 %) said they are willing to share their anonymised personal data to help improve AI products and decision-making .
organisations are using their personal data for AI today , with 60 % saying that they have already lost trust in organisations because of their AI use . Organisations can implement measures to ( re ) gain customer trust , such as auditing products and solutions for bias , being more transparent and explaining how the AI works , ensuring human involvement and instituting an AI Ethics Management Programme . www . intelligentfin . tech
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