CHEQUING OUT
its impact , enabling your firm to distinguish itself in a competitive marketplace .
Why now ?
The case for modernising – and futureproofing – payments within insurance has always been there , but with soaring inflation causing increased premiums , offering more flexible payment options to your customers has never been more important .
The current economic climate has heightened the risk of customers defaulting on payments or downgrading / cancelling
Any investments insurers have made in sales , marketing and customer service activities will soon be undone if people struggle to complete a transaction via their preferred channel .
their policies , which has proved a catalyst for insurers to rethink their payment systems , using them to drive revenue , profit and growth and ensure compliance .
They may choose or be forced to , switch from annual lump sum payments to paying in instalments or need to discuss a complex case with an agent on the phone to find a solution to meet their needs . At the same time , insurers are grappling with rising repair costs due to inflation and the threat of opportunistic fraud is never far away as household budgets are squeezed .
Customer satisfaction counts
Andrea Dunlop , Managing Director at Access PaySuite
Any investments insurers have made in sales , marketing and customer service activities will soon be undone if people
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