For our cover story this month , we feature Eric Bierry , CEO of Sopra Banking Software , who candidly discusses challenges in transitioning to a softwarecentric model , offers keen insights into banking trends , and reveals SBS ’ s pioneering initiatives and ambitious global expansion strategies , notably targeting North America ’ s burgeoning market landscape .

“ I joined banking as the internet and FinTechs were starting to emerge , and banks were growing and transforming with the times . Back then , FinTechs were seen as competition to the banks . I ’ ve had the opportunity to witness the evolution of this thinking from then to now firsthand , where banks and FinTechs have moved beyond competition and actually complement each other by each doing what they ’ re good at . It ’ s this symbiotic relationship that continues to foster innovation in the industry .”

Read the full interview on page 48 .

According to Jeremy Grinbaum , VP of EMEA , Amplitude : “ When it comes to innovation , the financial services ( finserv ) industry has been notoriously slow .”

Grinbaum dives into the importance of financial services embracing technological innovation and the future of challenger banks on page 17 .

In this month ’ s Editor ’ s Question , I ask experts : What are the potential benefits of utilising AI-powered data analytics in the financial technology sector ? The professionals from Minerva , 40Seas and Prodigal , offer their thoughts on page 25 .

Our feature focuses this month on e-commerce . A channel-less approach to customer experience ( CX ) is now emerging as best practice . Companies need to take a fluid and flexible approach to CX and Generative AI can help . Jake Hookom , VP of Commerce and Platform at Sitecore , discusses how companies can use Generative AI to meet rising expectations .

We also have a range of ‘ Intelligent ’ pages , which feature the latest strides in the cloud , security , mobile , software , Blockchain and Artificial Intelligence space .

TO OUR MONTHLY MAGAZINE

I hope you enjoy this issue and if you would like to contribute to any future editions then please do not hesitate to contact me .

Ellen Flannery , Editor www . intelligentfin . tech

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