SPECIALIST INSIGHT
The second part is the fulfilment can be a lot smoother online because most of the documents you have to submit are today available on the Internet . But most importantly , it ’ s the disclosure levels . Online , both the product and the consumer are far more reliable because in the offline world things are not always recorded . While in the online world , whether by telephone , by video , in a direct website or an app , whatever you ’ re disclosing is captured in real-time along with your IP addresses along with the timestamps , so the veracity of information is far higher .
What technologies are you looking to invest in ?
We will invest more in data and the analytics of our sales and our service processes . We are also being an e-claims platform to provide an ease of experience for our customers when they claim .
What advice would you give to aspiring CIOs ?
The world is changing fast and you need good customer experience to survive . So , rather than being focused on which technology you ’ re going to use , look at what problem you ’ re trying to solve as that will keep you in good stead . Put the business first and learn its language , while understanding the nuisances of technology . �
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