FEATURE
standards we were able to innovate while ensuring interoperability and support despite our diversified IAM technology stack across our network of subsidiaries . I cannot imagine how difficult it would have been if we ’ d go off-standard towards custom solutions .
What benefits do an omnichannel solution provide for the user experience of customers ?
True omnichannel solutions provide a seamless experience and enable FS providers to accommodate customer wishes without gaps . It ’ s something customers have come to expect .
RBI ’ s strategic goal with implementing Ping Identity ’ s solution was to develop standardised banking applications for our
Yaron Zehavi , Senior Enterprise Architect , Identity Architect & CIAM Product Owner , Raiffeisen Bank International
networks of banks , and to provide them as centralised omnichannel services .
Omnichannel also augments fraud detection . FS organisations can now unify customer activity across channels and detect potential fraud attempts from certain attributes such as the time and location on the login . For example , if a customer is active in Vienna , then an hour later from Tokyo , it ’ s likely a fraud attempt is happening and should be addressed with a high-risk rating .
Looking ahead , what ’ s in store for the modernisation project across the network banks in the future ?
At RBI , we are looking at several exciting modernisation initiatives . Firstly , we ’ re exploring how PingFederate – an enterprise federation server that enables user authentication and single sign-on – and PingOne Neo – decentralised identity – combined with Callsign ’ s banking orchestration engine , could empower our mobile banking apps to offer streamlined security capabilities . This project supports the reuse-centred application modernisation journey we ’ re currently on .
Even further , we are seeking interoperable capabilities of Strong Customer Authentication , consent , risk responsive customer authentication , delegation by customer of support topics , as well as providing verified data from wallets . All these things will enhance the customer experience .
We are following the progress regarding the EUDI-W ( European Digital Identity Wallet ). FS organisations , as well as large retailers , will be obligated to accept the EUDI-W as a means of customer identification , equivalent to displaying a physical government issued ID . EUDI-W could facilitate easier digital onboarding of new customers , while providing the highest levels of assurance .
With Ping Identity ’ s solutions , we have laid a robust foundation for our future identity strategy – and we are very much looking forward to successfully finalising this ambitious and high-profile modernisation project together . �
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