INDUSTRY OUTLOOK
MONMOUTHSHIRE BUILDING SOCIETY SAVES OVER 5,000 HOURS BY DEPLOYING NEW
DIGITAL WORKERS AND AUTOMATION SOLUTIONS
Intelligent automation technology provider , SS & C Blue Prism , has helped the building society tackle unpredictable demand fluctuations , saving more than 560 working days since the project began .
Monmouthshire Building Society ( MBS ) is serving its customers with a rejuvenated workforce having saved colleagues approximately 5,000 automation running hours – the equivalent of 560 working days – through processes built by intelligent automation provider SS & C Blue Prism .
To integrate the automation process into MBS , a robo-colleague , known as
Beanie , was onboarded to be the ‘ face of automation ’ and officially started in January 2022 . Beanie helps colleagues to understand automation and its benefits in working alongside them to complete their daily tasks and has been on a mission to help them by automating manual repetitive tasks , allowing human colleagues to focus greater time and effort on providing a great service to customers . Beanie ’ s involvement with projects and strategic initiatives will grow www . intelligentfin . tech
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