CLOUD SOLUTIONS

ClaimCenter on Guidewire Cloud offers RSA a comprehensive market-leading claims management solution , integrated into a scalable and secure cloud environment . The portal uses the latest technology to make the process easier and faster , saving brokers and customers valuable time and effort . Capgemini , a global business and technology transformation partner , holding the most Guidewire specialisations in the industry , was selected to ensure that the implementation process was smooth , timely and effective .

Product lines are being added in a phased approach to ensure a smooth transition and minimise disruption . The first product line now accessible via the portal is Commercial Property , giving brokers access to make and track claims online . Additional lines of business will be added through the remainder of 2024 and into early 2025 .

There are numerous benefits of using the new portal for making and tracking claims . These features are designed to make the claim process easier and more efficient . They include :

• Streamlined First Notification of Loss ( FNOL ) process : With dynamic questioning , the most relevant information is captured upfront , making the journey faster and often removing the need to speak with a claims handler .

• Live chat support : Access to experienced claims handlers when logging a claim , with the option to seamlessly switch to a phone call with the same handler . This allows brokers to get real-time assistance and escalate issues quickly .

• Analytics triage tools : When a loss adjuster needs to be assigned , robust data models allow RSA to do this at the earliest opportunity . This means contact with an expert more quickly , when it ’ s needed most .

• Smoother settlements : Because relevant information will be captured upfront , cases will be allocated to a claims handler more quickly and many less complex , lower-value claims , will get a faster decision .

• Automated communications : Important documents will be sent to brokers , customers or third parties automatically . All parties will be kept informed without the need for manual follow-ups

To help brokers get acquainted with the new portal , RSA has created a number of comprehensive video guides , that walk users through the process of making a new claim and highlighting the key features and benefits .

Gary Mason , COO Delivery Director at RSA Insurance , who led the integration , said :

“ The decision to move to the cloud was driven by a commitment to innovation , as well as customer and broker-centricity . Our goal was to enhance our claims capabilities , delivering an improved service to our customers and brokers . ClaimCenter on Guidewire Cloud allows us to be far more agile , responsive , and efficient in our operations .”

John Chasty , Director , Customer Success at Guidewire , said :

“ We ’ re proud to partner with RSA in this groundbreaking initiative . Guidewire Cloud is designed to empower insurers with the tools they need to thrive in a digital-first world . In an era marked by rapid technological advancements , RSA has set a new industry standard by becoming the first UK insurer to implement Guidewire Cloud .”

Kris le Sage de Fontenay , Client Partner at RSA for Capgemini , said :

“ Today ’ s fast-evolving customer expectations require insurers to rethink the traditional claims experience . Capgemini is delighted to play a crucial role in guiding RSA on their ambitious project to deliver a simpler and more personal claims experience for brokers and customers . Together , we have leveraged our collective strengths to create a solution that truly reimagines RSA ’ s claims operations .” �

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