MOBILE SOLUTIONS

MECU ’ s rollout of Lumin ’ s digital banking platform comes as the institution works to continually enhance its members ’ banking experience by evolving with the latest industry standards and innovations . The credit union sought a solution more closely aligned with its mission – a digital banking provider that would offer advanced technologies , quickly address requested changes and consistently introduce new product features . Lumin ’ s platform is updated regularly and seamlessly without disrupting end-user access , allowing MECU and its members to benefit from frequent product enhancements that address member needs and help them to better manage their financial health .

“ Banking is undergoing a rapid digital transformation . By introducing Lumin ’ s digital banking platform , we ’ re positioned to provide our members with the tools and services they need to be successful in today ’ s modern age ,” said Kyle Harris , Digital Services Manager for Michigan Educational Credit Union . “ We ’ re thankful to the Lumin team for a smooth implementation and for continuing to work with us to ensure all of our needs , and those of our members , are met .”

With Lumin , MECU members benefit from faster , simpler and more secure home and mobile banking services – improving their overall banking experience with a variety of new capabilities and features . For example , Lumin enables MECU to choose from a wide selection of vendor partners – something that had previously been unavailable . MECU members can now take advantage of offerings like credit card controls and web chat . Lumin ’ s native solutions have also enhanced MECU ’ s service capabilities , with options including access / limit segmenting and joint owner profiles that contribute to an improved experience for members and employees .

“ Prioritising the customer experience is at the forefront of everything we do at Lumin ,” said Lisa Daniels , Chief Delivery Officer at Lumin Digital . “ We ’ re thrilled to be working with the team at Michigan Educational Credit Union , who have always put their members first . We look forward to supporting them as they evolve to continue meeting members ’ needs in today ’ s digital world .”

Since implementation , MECU has converted over 24,000 online banking users and nearly 13,000 bill pay users , who were automatically and effortlessly transferred to the new platform . MECU has received positive feedback from its members , who have expressed their excitement about the new platform ’ s ease of use and enhanced offerings . � www . intelligentfin . tech

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