Intelligent Fin.tech Issue 25 | Page 44

R E G I O N A L R E V I E W

R E G I O N A L R E V I E W

Cape Town , South Africa

AFRICA

DELIVERING CROSS-BORDER FINTECH PRODUCTS THROUGH CLOUD AND DEVOPS

Mukuru ’ s strategic intent is to be a financial services platform for Africa ’ s emerging consumer and uses a cloud hosted architecture for product launches in 13 African countries . It is investing in DevOps cloud infrastructure to support its multi-service architecture which is being created to support business product expansion . ukuru is a next generation financial services platform
M in Southern Africa that offers affordable and reliable financial services to a customer base of over 16 million + across Africa , Asia and Europe .
With more than 100 million transactions to date , Mukuru ’ s core was built providing international money transfers and from this base , it has developed a set of services to address the broader financial needs of its customers . The company now operates in more than 60 countries and across more than 500 remittance corridors .
Mukuru is a business that puts the customer at the centre of everything it does , and for that reason , it serves clients across physical and digital channels , by various payment methods , cash , card , wallet as well as a range of engagement platforms including WhatsApp , USSD , contact centre , App , website , agents and a branch and booth network .
Mukuru has embraced a hybrid working model for many years . Software engineers are employed in Europe , Dubai , Nigeria , Zimbabwe , Kenya and across South Africa . The major change in the working approach after the pandemic is that local staff who engage with remote colleagues have become far more adept at doing so .
Most staff remain supportive of engaging in person at least twice a week if possible , and definitely quarterly at a
44 www . intelligentfin . tech