I N D U S T R Y
O U T L O O K
I N D U S T R Y
O U T L O O K
John Harding , General Manager , Managed Services , Konica Minolta Australia desired outcomes , such as increased customer satisfaction or reduced operational costs , and align technology with these goals .
• Technology underutilisation is a significant barrier to achieving business goals . Investing in training and development is essential to get employees confident and skilled in using new tools .
• Seek the benefits from partnerships with managed service providers
( MSPs ) and technology providers offering flexible , scalable solutions . MSPs can provide guidance on best practices , helping businesses avoid costly mistakes and optimise technology investments .
• Regularly evaluate each investment ’ s performance . Technology trends and business needs can change rapidly , so SMEs should monitor outcomes , gather feedback and adjust as needed .
The Digital Transformation journey doesn ’ t be overwhelming for SMEs . They should prioritise technologies with immediate benefits , engage expert partners and focus on employee training . Then , they can unlock the full potential of their technology investments , staying resilient and competitive amid ongoing change . � www . intelligentfin . tech
43