S P E C I A L I S T I N S I G H T
S P E C I A L I S T I N S I G H T
Wyatt Hansen , Vice President of Information Technology Services at LeaderOne Financial , oversees the company ’ s IT strategy . LeaderOne Financial Corporation , a Kansas Citybased mortgage lender , manages over US $ 1 billion in conventional and government loans . To stay competitive , the company turned to NinjaOne , a modern endpoint management solution , after facing challenges with its previous tool .
• NinjaOne automations reduces the time each IT analyst spends on daily tasks by 15 %
• NinjaOne reduces ticket remediation time by 50 %
The first , password management . The existing process underscored its outdated and inefficient nature . “ If a local administrator ’ s password expired , we were locked out of that device ,” said Hansen . “ Remediating the issue meant shipping the locked device back to headquarters and waiting for a new device .”
Remediating locked devices could sometimes take hours in manual labour and US $ 300 per device in shipping , as well as delays in critical work , resulting in inconvenienced customers .
eaderOne ’ s former endpoint management tool became an obstacle to growth , proving
L stagnant and outdated . It failed to support the company ’ s commitment to efficiency and innovation , hindering the IT team ’ s ability to serve end users effectively . LeaderOne ’ s dedication to innovation has earned multiple recognitions in Mortgage Executive Magazine and Scotsman Guide as a Top Mortgage Lending Company . Recognising the need for change , Wyatt Hansen sought a solution to streamline operations and keep LeaderOne ahead in the fast-paced mortgage lending industry .
CHALLENGE Stagnant and inefficient software
Staying ahead of the technological curve is crucial in today ’ s fast-paced , highly competitive lending space . LeaderOne ’ s former endpoint management tool became an obstacle to the company ’ s growth because it proved stagnant and outdated , unable to support the efficiency and innovation that LeaderOne is known for .
Hansen knew that to support the company ’ s end users , the IT team needed to address several pressing issues with their current technology setup .
Quick statistics
• NinjaOne ’ s all-in-one platform saves 30 % on software costs
Second , automation capabilities were lacking . “ We need the capability to create and run custom batch scripts for various device groups ,” said Hansen . “ Scripting was unreliable and confusing .” Rudimentary scripting with frequent patch failures was an administrative headache for the LeaderOne IT team .
Lastly , the old system ’ s third-party integrations were limited . “ We built a ‘ franken-system ’ of various software because [ the previous provider ] couldn ’ t integrate with other essential tools ,” said Hansen . “ Our tech stack was inefficient , bloated and expensive .”
LeaderOne switched to a new endpoint management solution , which proved to be a game-changer .
SOLUTION
Reduced software costs plus enhanced capabilities
After a silent , six-week migration , Hansen reported that NinjaOne ’ s functionality surpassed all other endpoint management solutions he ’ s worked with . “ NinjaOne removed all administrative burdens with password and patch management while having the most robust scripting library I ’ ve seen ,” said Hansen .
Not only that but with NinjaOne ’ s unified platform , LeaderOne eliminated three legacy tools with NinjaOne , reducing software costs by 30 %. “ We consolidated our antivirus , backup and remote tool into NinjaOne , which enhanced our overall IT capabilities ,” said Hansen . NinjaOne ’ s remote screen sharing , patch reporting , reliable www . intelligentfin . tech
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