In a first for the insurance sector , the project will exploit new forms of AI and Machine Learning to help tackle the growing trend of fraudulent claims , currently valued at £ 1.1 billion in the UK .

Knowledge transfer partnerships ( KTP ) funded by Innovate UK are collaborations between a business , a university and a highly qualified research associate . Through this partnership with NetWatch Global , an intelligence services provider , Aston University researchers will exploit AI in new ways to explore how digital technologies can be incorporated across the business .

As well as working to improve the efficiency of its managed services , the team will also innovate automated AIbased software tools for verifying motor insurance claims , the area with the most fraudulent claims according to the Association of British Insurers .

Due to the multimodal nature of the data and the complex Machine Learning underpinning this project , the KTP team will be challenged with developing a series of bespoke AI models that can retrieve , classify , and summarise data across different sources and contexts .

The powerful , scalable set of AI-based software tools created will be capable of automating the extraction of intelligence and insights for insurance claims in ways that have not been possible previously .

Learning to lead and advise us , the partnership will deliver new tools and ways of working that will transform our business into a forward-thinking provider .”

Professor Abdul Sadka , Director of the Sir Peter Rigby Digital Futures Institute at Aston University , said : “ As an institute that applies digital technologies to tackle automation and transformation challenges for businesses , this KTP is an exciting addition to our portfolio of collaborative projects . We ’ ll be bringing together

Enhanced by new models of AI , the software suite will be capable of analysing multiple forms of data – text , image , video , audio and social media – and link the data assets together so they can be automatically searched for evidence . This will save time for analysts who currently manage this process manually .

Using Generative AI , the project will create a rapid report generator and incorporate natural language processing to develop an advanced chatbot . This will provide user-friendly , human-like responses to queries .

Along with more efficient services and the ability to generate rapid reports for their clients , the project will drive forward NetWatch ’ s growth agenda over the next five years and enable the company to be more competitive and cost-effective while opening up potential new markets .

David Purcell , Chief Operating Officer , NetWatch Global , said : “ A KTP is a very cost-effective approach for us to deliver a complex project like this which will be a first in our sector . With Aston University ’ s extensive expertise in AI and Machine

expertise from across the university to fully embrace and exploit AI , applying our research to new domains and creating new innovation models .”

The Sir Peter Rigby Digital Futures Institute is a digital technologies powerhouse established at the intersection between engineering , health and social sciences . Its goal is to advance Digital Transformation through collaborative projects that deliver economic and social benefits for Birmingham , the West Midlands and beyond . �

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