I N F O G R A P H I C
I N F O G R A P H I C
respondents( 63 %) said they would prefer this process to a fillable PDF document, and 77 % say it’ s important that companies offer some sort of digital data collection instead of manual processes that involve printing, scanning or mailing.
“ The data is clear: consumers are ready to see what AI can do,” said Leigh Segall.“ Organisations have an opportunity to use this groundbreaking technology to create outstanding customer experiences that exceed consumer expectations. Our research shows them where to start, by orchestrating smarter omnichannel experiences.”
Additional findings are available through the company’ s new interactive web experience, which includes downloadable charts, detailed industry, regional and demographic analyses and industry-specific versions of the 2025 Customer Experience Benchmark reports. Read here. �
THE DATA IS CLEAR: CONSUMERS ARE READY TO SEE WHAT AI CAN DO. www. intelligentfin. tech
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