NEWS
NEWS
Route 101 awarded contract by the Department for Work and Pensions to transform UK citizen services
Route 101 a leading cloud systems integrator, has announced in collaboration with NiCE, a major contract win with the Department for Work and Pensions( DWP) of the UK government.
This contract will see Route 101 and NiCE collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform( CXP), powered by
NiCE’ s CXone Mpower and hosted in a secure, UK-based cloud environment. This initiative will drive service innovation and ensure data sovereignty for one of Europe’ s largest contact centres.
The project will support DWP with the modernisation of its current contact centre operations, supporting over 40,000 agents and transforming both phone and digital services.
The platform has been designed to meet the UK Government’ s demand for sovereign cloud infrastructure, supporting national Digital Transformation ambitions. By partnering with NiCE, Route 101 will lead DWP through a strategic migration from its legacy on-premise infrastructure to a secure, UK-sovereign cloud platform. This transition will enable DWP to modernise its contact centre operations, and ensure data sovereignty within a compliant, UK-based environment.
Russell Attwood, Chief Executive Officer, Route 101, said:“ Securing this contract as the primary partner to DWP marks a pivotal moment for Route 101. By combining our deep understanding of government needs with NiCE’ s advanced technology, we are committed to setting a new standard, operational efficiency and data sovereignty across the UK.”
Revolut expands into Argentina with strategic acquisition of Cetelem
Global FinTech giant Revolut has announced plans to acquire
Cetelem Argentina from BNP Paribas, marking a major step in its expansion across Latin America. The acquisition, revealed in late June 2025, signals Revolut’ s intent to tap into the growing demand for digital banking services in Argentina.
Revolut, which boasts over 60 million users worldwide, is expected to bring its full suite of financial products to the Argentine market. These include multi-currency accounts, fee-free international money transfers, and competitive foreign exchange services – attractive features in a country where many residents prefer to safeguard wealth in foreign currencies due to economic instability.
Argentina’ s FinTech space is highly competitive, with established players such as Mercado Pago and Ualá dominating mobile payments and digital banking. However, Revolut’ s entry introduces a global player with significant resources and cuttingedge technology.
A Revolut spokesperson said the firm aims“ to provide secure, innovative financial services tailored to the unique needs of Argentine consumers.” The acquisition remains subject to regulatory approval, with no financial details disclosed at this stage.
The move aligns with Revolut’ s broader Latin American strategy, which has already seen the FinTech operating in Brazil, Mexico and Colombia. With a valuation of US $ 45 billion in 2024, Revolut continues to position itself as a global leader in digital banking, targeting emerging markets with high growth potential.
The Argentine market represents a key opportunity as consumers increasingly seek reliable, digital-first financial solutions amidst economic uncertainty.
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