FEATURE
to chase up payments for us . Often , we ’ d ask them to reach out to us on a Thursday , based on information extracted on Monday . That three-day information delay caused real customer frustration , as in that short spell of time they ’ d often have ended up paying . Now we can instantly get that information , which gives us our time back and ensures we aren ’ t chasing our customers when we don ’ t need to .
Can you tell us about Quadient AR , by YayPay , and why you chose to implement its solution ?
In a nutshell , Quadient AR is a platform with Machine Learning capabilities that can be used to simplify the collection process , cut down on manual work and reduce any outstanding payments . It aims to take the
We were able to use Quadient AR to power a new customer self-service portal .
hard work out of accounts receivable and make the order-to-cash process much more efficient and streamlined .
We chose Quadient AR by YayPay for a variety of reasons . The first was that the system is completely cloud-based meaning one less thing for our IT team to worry about . Instead , all of that hosting complexity is handled by Quadient .
Second , the real-time data aspect and its reporting capabilities were really attractive to us . We can easily pull together the information needed to instantly create reports across Cpl ’ s three sales pillars and gain valuable business insight .
Another big tick was the fact we were able to use Quadient AR to power a new customer self-service portal . This has enabled us to fully educate our customers about accounts receivable and give them an improved customer experience . Now they ’ re able to log in , view their payment schedules , request changes and
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