SPECIALIST INSIGHT
leveraging the power of Clarity across the business , we have created best-inclass functional processes and service blueprints from IT services to HR , Finance and beyond . We ’ ve also applied Clarity to help us further enhance CX , design a new omnichannel global contact centre platform and find and qualify intelligent automation candidates faster .
“ Our clients have benefited , too . Using Clarity we ’ ve helped clients to build ‘ Digital Twins ’ of processes and operations to digitally test the impact of operational changes , meaning employees and customers aren ’ t needlessly affected ,” he continued .
Clarity has also enabled Davies to develop what it is calling Customer Value Maps – an innovative concept for the CX , customer service and digital transformation markets . Combining the visual benefits of customer journey maps to showcase the technical aspects of business process maps , Clarity is able to display the highs and lows
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